Online Terms and Conditions and privacy statement

Marks and Spencer Voucher Campaign

In order to qualify for our free £20 of Marks and Spencers vouchers, you must provide us with your latest renewal schedule which confirms the cover being provided and your premium. Your vouchers will be sent to your nursery within 14 days of obtaining your quotation from Albany Childcare. Qualifying criteria applies (standard construction property, acceptable claims experience, acceptable postal code area) and subject to your current premium being no less than £1,000.

Privacy Policy

This privacy policy sets out how Albany Childcare uses and protects any information that you give to Albany Childcare when you use this website. Albany Childcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified whe using this website, the you can be assured that it will only be used in accordance with this privacy statement.
Albany Childcare may change this policy at any time by updating this page. You should check back from time to time to ensure that you are happy with any changes. This policy is effective from the 1st August 2013.

Disclaimer

Your use of this web site is subject to various terms and conditions as detailed below and by using this web site, you are deemed to have accepted these terms. We may update these terms at any time and you should check the web site regularly as these terms are binding on you. If you continue to use the web site after the changes to terms come into effect, your use of this web site indicates you have accepted the new terms.

Services we provide

In addition to our web site, you will be able to contact us during normal office hours for assistance with all your insurance needs. In this instance, we will advise and make a recommendation for you after we have assessed your needs.
We do not make any recommendations as to the suitability of any insurance products detailed on our web site, without having spoken with you to assess your needs.

Your duty to Disclose Information

It is the policyholder's responsibility, as a matter of law, to provide the insurer with complete and accurate information when a policy is taken out, throughout the life of the policy and at every renewal. Any failure to inform the insurer of any material facts/information or any inaccuracies may invalidate your insurance cover in part or whole. Facts material to the insurance are matters of information which may influence the decision of your insurer to accept the insurance or the premium charged. If you are unsure as to whether certain facts are relevant or not you should contact us for guidance. You are advised to keep copies of documentation sent to or received from us for your own protection.

Data Protection & Confidentiality

We may use the information you provide for the purpose of insurance broking, administration, underwriting and claims handling.
We may use some of the information to advise you of other products and services offered by insurance companies that we feel may be of benefit to you. To protect our customers, we are only able to accept instructions for changes to any policy from the policyholder. You have a right to request a copy of the information we hold about you, and we reserve the right to charge a small fee for this access. You also have the right to require us to correct any inaccuracies in your information held. Your personal details, and those of anyone else covered under your policy, are not disclosed to anyone accept in the circumstances described above. Most insurers we deal with have a sharing of information agreement to prevent fraud and whenever you arrange your insurance through us, your cover and premium will be agreed with your insurers on the basis that you agree to their passing on claims information to the claims and underwriting exchange register and other databases. Also to help detect uninsured drivers your insurers will supply details of your motor insurance to the Motor Insurance Database (MID) run by the Motor Insurers Information Centre (MIIC), which can be accessed by the police or others insurers. Anyone pursuing a claim in respect of a road traffic accident may also obtain relevant information held on the MID.

Payment of Premium

Unless otherwise agreed, payment is due immediately at inception or at the time of alterations requested. If a later time is agreed, we may withhold certain documents such as your policy or certificate whilst we are awaiting payment. Renewals should be paid before the expiry date of your current insurance period.

Your right to cancel your policy

All retail customers will have 14 days to change their mind and cancel the insurance contract once the insurance policy is received. In the event of cancellation, insurers may return a pro rata premium to us based on the time on risk, which may be subject to an administration fee. We will also refund net of our brokerage.

Our Regulatory Body

On the 1st April 2013, The Financial Services Authority (FSA) was replaced by the Financial Conduct Authority (FCA). Albany Asset Management Ltd, are authorised and regulated by the regulatory body. Our FCA registration number is 189624. You can check this information on the register by visiting the FCA website at www.fca.org.uk/register or by contacting the FCA on 0845 606 1234.

The Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstance of the claim. For most types of insurance, advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

How to deal with us

As well as our web site, you can also contact us by post, telephone, fax, email or call in to see us.
Our Contact telephone number is 0845 602 0339 (during normal working hours);
Our Fax number is 0872 110 7636;
Our general email address is info@albanychildcare.co.uk (for our childcare business, or info@albanyam.co.uk for all other types of policy);
Our address is 162 Buchanan Street, Glasgow, G1 2LL.

Law and Jurisdiction

This web site is intended for access and use by UK residents only and any information provided on its pages related to UK insurers, regulation and legislation.

Policies paid by Monthly Direct Debit

We may be able to accept payments of annual policies by direct debit. Our Preferred credit provider is Premium Credit Ltd although we do offer alternative credit suppliers, details will be given upon request. When electing to pay via Direct Debit you agree that payments will automatically continue at renewal unless you advise us that you no longer require the insurance or wish to pay by another method.

Our right to cancel your Insurance

We reserve the right to cancel your policy, giving you 7 days notice in writing to the last known address we hold on file for you, due to non payment of any premiums due or outstanding documentation not being returned.

Links to other web sites

We have provided links from this web site to other sites that we feel may be of interest to you. We do not accept responsibility for the availability or content of these web sites.

Telephone Monitoring

From time to time we may monitor/record your telephone conversations with us. This will be carried out in line with the UK guidelines set out by OFCOM.

Collection of Personal Data including email addresses

You may provide us with your Personal Data in order to receive information, advice, products or services from us. We may request personal information about you such as your name, postal address, email address, telephone numbers and we may ask for information which enables us to provide a personalised service to you. The information you give us is either manually or electronically stored safely in our databases.

Use of Personal Data

We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. Some of these purposes may include the following:

  • To arrange the insurance cover you specified
  • To process your claim
  • To contact you occasionally to inform you of products and services provided by us. We may contact you by letter, telephone or email for this purpose.
  • To process your request for information or advice
  • To arrange payment

Anonymous data collected through our website

In addition to the information we collect as described above, we use technology to collect anonymous information about the users of our website. For example, we use technology to track which pages of our website our visitors view. We also use technology to determine which Web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our website.
We use this anonymous data to improve the content and functionality of our website and our e-mail updates, to better understand our customers and visitors, and to improve the services we offer.

Cookies

In order to collect the anonymous data described in the preceding paragraph, we may use temporary "cookies" that remain in the cookies file of your browser until the browser is closed.
Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside of the UK.
We may also perform IP lookups to determine which Domain you are coming from (i.e. aol.com, yourcompany.com) to more accurately gauge our users' demographics.
Google Analytics
We use Google Analytic, a web analytics service provided by Google. Google Analytics uses ‘cookies’, which are text files placed on your computer, to help analise how visitors use albanychildcare.co.uk.

Cookie Name What is it

  • a_utma : Typical Content: randomly generated number. Expired: 2 years
  • _utmb : Typical content: randomly generated number. Expires: 30 minutes
  • _utmz : Typical content: randomly generated number and information about how the page was reached (eg directly or via a link or an organic search). Expired: 6 months

Availability

We try to ensure that our website is available 24 hours a day, but will not be held liable if for any reason this web site is unavailable at any time or for any period.
Access to this web site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.