You have reached this page because you have requested some assistance somewhere throughout the web site. In the following pages we will try to assist you and answer some of the most frequently asked questions. If you cannot find what you are looking for, you can contact us during normal working hours on 0300 303 2436 or by using the following link to contact us via email (click here).

I have lost my documents can I get duplicate copies?

If you have lost or misplaced your documents you can obtain copies either by contacting us or by logging on to the customer login page and printing the documents yourself. If you are required to contact us, you can call us during normal office hours on 0300 303 2436 or email us by clicking here. As we prepare most of our own childcare insurance documents, we should be able to get your documents to you immediately.

My policy is due for renewal soon and I haven't heard from you?

For most of our childcare policies, we prepare the renewal terms and premium approximately 30 days prior to the expiry date and post the renewal notice to you approximately 21 days prior to the renewal date. If we are waiting for information from you this may cause us to delay the issue of your renewal invitation. If you have not heard from us by 10 days from the renewal date you should contact us on 0300 303 2436.

How quickly can cover be arranged?

Depending on your insurance needs, we can generally quote for you group immediately over the phone

Can I pay for my policy by Direct Debit?

We offer direct debit payments through our finance provider Premium Credit Ltd for our policies arranged with Covea Insurance Plc. for all day Nurseries only. Unfortunately, we do not offer a direct debit payments for Out of School groups, Playgroup, Parent & Toddler groups or all day nurseries where the cover provided is with Ansvar Insurance Company.

How do I report a new claim?

Please refer to the relevant sections on our navigation panel, here you will find the correct procedure to report a new claim or to see how a existing claim is progressing. If you require any assistance with a claim, please always refer to us on 0300 303 2436 at the first instance.

How do I contact you out of hours?

Our office is open from Monday to Thursday from 09.00 till 17.00 and Friday from 09.00 till 16.30 although there is sometimes someone in our office out with theses hours. It is therefore recommended you try to contact us on 0300 303 2436. If we are unavailable to take you call or out the office we have an answering machine that can take your message.

Are you registered with the FCA?

Albany Asset Management Ltd are registered and regulated by the Financial Conduct Authority (FCA) under the registration number 189 624. To view our details on the FCA register, please follow the following link or contact the FCA on 0800 111 6768.